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At Heritage Hideaways, we are proud of our personal approach to cottage holidays and we believe that this is what makes us stand out from the crowd. Excellent customer service is at the heart of our approach and our friendly, professional team is here to help you, whether you are an owner of a holiday home or a customer looking for the perfect holiday retreat.

With over 15 years' experience in letting homes across the heritage coast and countryside, we understand the market and work closely with our owners to maximise the letting potential of every holiday home. We have built long-standing relationships with our owners, getting to know them and their homes and helping to take the stress out of letting their property.

Whether you are a new or existing owner, we have all the facts, figures and experience to answer any questions you have. Please do give us a call for an informal chat on 01502 724782 or pop in to see us at our Southwold office - we’d love to talk to you.

  • Why choose us?

    1) We are independent and privately owned

    Marion and Philip Anthony set up Heritage Hideaways in 1999 in the attic of their home in Suffolk - the brand name being inspired by the Heritage Coastline on the doorstep. With an initial focus on Southwold and Walberswick, Heritage Hideaways has grown significantly over the years, but is still managed and run as a family business, with Marion and Philip personally involved day to day.

    2) We are specialists in holiday lets across Suffolk and Norfolk

    We have extensive local knowledge of the area with everyone in the team living locally and working in one of our offices in Southwold or Aldeburgh. Our portfolio of almost 100 holiday homes includes traditional cottages, elegant townhouses, barn conversions and seaside apartments. Our holiday lets span the Suffolk countryside and coastline, taking in Southwold, Walberswick, Aldeburgh, and many Suffolk market towns and villages.

    In 2011 we acquired a holiday cottage agency in North Norfolk adding more properties to our portfolio, particularly along the Sheringham, Cromer and Mundesley coastline and the countryside close by.

    3) We offer a personal approach

    Our small, friendly team know each of our owners by name and we regularly visit all of the holiday homes in our portfolio. We pride ourselves on providing the best customer service and advice to our guests to ensure they find the perfect ‘Heritage Hideaway’ and greet many of them on arrival. Heritage Hideaways has gained a strong brand recall over the years and the success of our approach is reflected in our guest testimonials

    4) We provide strong marketing support

    Our extensive online and offline marketing activity will ensure that your holiday home is marketed to its full potential. This includes showcasing your property on our website and social media channels as well as in our email marketing campaigns. Our website has been designed to make the customer journey as simple and efficient as possible and offers secure 24/7 online booking and payment. Offline, we also have a strong brand presence with high street window displays in Aldeburgh and Southwold and advertising in local and national magazines.

    Our team continues to keep abreast of market trends to optimise our marketing activity. We work closely with SEO professionals to maximise our rankings on leading search engines such as google and we regularly update our content to ensure it is fresh, informative and relevant.

    5) We offer competitive terms.

    Our flexible contracts are designed to ensure that your holiday home is a good investment as well as a second home that you can enjoy.

    We offer two contract options: a Marketing Contract where we market your holiday home and provide you with bookings but you as the owner, organise cleaning, laundry or maintenance or, a fully Managed Contract, where you can rest assured that we will organise all of this for you.

    If you decide to join us, we will discuss your individual requirements and work closely with you to maximise your bookings.

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  • What our owners say

    In addition to our advertising, we find that many new owners are referred to us by our existing owners.

    Please have a read of what some of our current owners have to say about us and if you are thinking of letting your holiday home, we would love to hear from you!

    The staff at Heritage Hideaways are very attentive and as a ‘managed’ apartment I know that Breaker is well looked after with a personal touch. I expect a high standard of service and I get this from Heritage Hideaways.

    Heritage Hideaways is a friendly, professional holiday lettings agency, with the personal touch, highly recommended.

    We have used Heritage Hideaways to let our holiday cottage in Southwold for many years. Their friendly hands-on approach to ensuring that owners and tenants get the best possible service is at the centre of all they do. Their knowledge of what makes a good holiday let has helped us to improve our property over the years and we look forward to more of the same for the future …

    Heritage Hideaways provide a first-class service for those seeking a One-Stop shop to let their holiday home. Their booking and property management systems are very efficient but also flexible to permit personal touches. The website is clear and user friendly and evidences their professional approach: the quantity and quality of resultant bookings are also to be admired. The company was recommended to us, we are delighted with their service and we would not hesitate recommending them to others with a Suffolk holiday home.

    Heritage Hideaways have been looking after my Holiday Let Cottage in Dunwich for the last four years. During this time I have found them friendly, courteous and helpful. Importantly, I have been very pleased with the level of bookings they have achieved.

    We have been using the services of Heritage Hideaways for some time now as a result of the sale of our previous letting agent County and Coast to Heritage Hideaways. The service we now receive is a considerable improvement and the staff are most helpful and obliging. We have encountered a number of letting agents over the years and none of them come anywhere close to providing the service we receive from Heritage Hideaways. We have no hesitation in recommending Heritage Hideaways to other holiday accommodation owners.

    Marion and her team have looked after our cottage for more than six years. Our cottage has always been very well booked – without fail out of term time. And when issues arise they have been dealt with promptly and fairly. I feel we have worked together well over the years to our mutual benefit and we are grateful to have such trustworthy, wonderful people to look after our lovely holiday home as we do not live close by. We are very happy indeed to fully and heartily recommend Heritage Hideaways.

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