Booking Terms and Conditions
1. Contract
Heritage Hideaways Limited arrange short term holiday rentals of Properties as agents of the Owners of the Properties. The contract is between the owners of the Property and the Client. HHL act on behlf of the Owners. The Contract will be entered into when HHL issues the confirmation form and will be subject to all the Booking Conditions. The client should check the confirmation form carefully.
2. Payment
A deposit of 25% of the rental fee is payable if the booking is made more than 8 weeks before the start of the rental. The balance shall be payable 8 weeks before the commencement of the rental. Non-payment of the balance of the rent on or before the due date shall be construed as a cancellation of the contract by the Client. For bookings made less than 8 weeks before the commencement of the rental the total fee is payable. For bookings made less than 3 weeks before the commencement of the rental, no cheques can be accepted.
All payments shall be made to: Heritage Hideaways Limited
3. Cancellation
Any cancellation made by the Client for whatever reason shall be in writing and addressed to HHL at the address is Condition 2 above. On receipt of notice of cancellation, HHL will seek to re-let the property for the period of booking. If HHL success in re-letting the property for the whole period it shall refund all the monies paid less an administrative change of £20 per booking. If HHL only succeeds in re-letting the property for part of the period booked it shall refund an amount equal to the money paid less (1) the rental for the period which is not re-let and (2) an administrative change of £20. IF HHL is unable to re-let the property at all then all monies paid by the Client shall be forfeit to HHL. HHL strongly recommends Clients to take out Cancellation Insurance, details of which are set out in paragraph 15.
4. Changes of Date
HHL may consider a request from a client to change the dates of the booking after confirmation has been issued. Agreement will be given subject to all of the following conditions being met (1) the property owner agrees to change (2) the request is received more than 8 weeks away from the start of the booking (3) the Client pays an administration fee of £20.
5. Period of Hire
Rentals commence, unless otherwise notified at 4.00 pm on the day of arrival and terminate at 10.00 am on the day of departure.
6. Number of Persons using the Property
The number of persons occupying a property must not exceed the maximum number stipulated on this site. HHL reserves the right to refuse entry to the entire party if this condition is not observed.
7. Complaints
Should there be any cause for complaint during the occupation of the property it must be notified promptly to HHL and in case of serious problems confirmed in writing
8. Breakages or Damage
The client is legally bound to reimburse HHL for replacement, repair or extra cleaning costs. A Good Housekeeping Deposit in the form of a cheque, is payable at the time of payment of the balance of the cost of the holiday and is held by HHL until satisfactory inspection of the property, then either shredded or returned to the Client, in accordance with the Client's wishes. Should there be a problem with replacement or repair of items in the property or extra cleaning required in the property, the cheque will be banked immediately and the Client contacted by HHL by phone or email as soon as possible after the event to discusss the situation and finalise the amount of the costs and refund of the cheque.
9. Care of the Property
The Client shall take all reasonable and property care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and condition and in the same clean and tidy condition at the end of the rental period as at the beginning. The Good Housekeeping Deposit will be banked to cover the replacement or repair of items in the property or extra cleaning required in the property should this be required. (Note See 8 above)
10. Pets
Well behaved cats and dogs are welcome in most properties but must be under proper supervision and control at all times. Pets are charged at £15 per week per pet.
11. Liability
HHL (for itself, its employees and agents) and the Owner shall not be liable to the Client or third parties for any accident, damage, loss, injury expense or inconvenience, which may be suffered, incurred, arise out of or in any way connected with the retnal. If the property which the Client has booked becomes unavailable or unusable for some reason prior to the date of a booking, then HHL's obligation will be to (1) use their best endeavour to find a suitable alternative property, or failing which (2) to reimburse the Client for any monies paid.
12. Warranties
HHL does not warrant and is not responsible for the accuracy of any verbal information given or statements made by its servants or agents.
13. Right of Entry
HHL shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
14. Cancellation Insurance
Cancellation Insurance is not compulsory but HHL does strongly recommend such insurance cover to protect against the cancellation penalty. HHL would be happy to provide details of insurance details to suit.
All cancellations must be notified in writing.